Webex Meetings for Faculty & Staff

Faculty-Staff WebEx Login

Webex Meeting Site URL: montana.webex.com

Webex for Faculty & Staff at MSU has 4 different Options; Meetings, Trainings, Events and Support. Each has differing options and can serve different needs. 

Webex Meetings App has been discontinued.
Click here for more information on required use of the Webex app by MSU and non-MSU entities.

• Virtual Classroom Instruction
• Advising Rooms 
• Seminars and Conferences
• Personal and Group Video Meetings
• and more  

Student Accounts live on a different Webex instance named montana-student.webex.com. See the "Student Use of Webex" section below for more information on this as well as Account Creation Failed errors. 

Webex Assistant: Live Transcription, Closed-Captioning, Recording Transcripts and more.

Webex Assistant for Meetings is an intelligent, interactive virtual meeting assistant that makes meetings searchable, actionable, and more productive. When Webex Assistant is turned on, the host and participants can capture highlights, such as action items, with one click or a voice command, and show captions so that no one misses a word of what's being said. Record the meeting or webinar to get a post-meeting transcript.

More information on Webex Assistant is available at this link https://www.montana.edu/webex/assistant.html

Webex Assitant features are not enabled by default and must be manually enabled by the user.

Use this knowledge base article for instructions on how to enable Webex Assistant

https://help.webex.com/en-us/article/n91uf2x/Turn-on-or-turn-off-Webex-Assistant-during-a-meeting-or-webinar

Webex for Higher Education 

Webex Essentials for Faculty Ebook

https://ebooks.cisco.com/story/faculty_and_student_webex_essentials/page/1

Transition To Virtual Learning With Webex

https://www.webex.com/webexremoteedu.html

Webex Distance Learning Best Practices: Tips by Educators, for Educators

https://www.cisco.com/c/m/en_us/solutions/industries/education/distance-learning-best-practices.html

Webex Suite

Which should I use?

Visit Webex Suite Comparison for feature highlights and to help determine which suite is best for your need.

Click on the blue title box below for more Information about each Suite along with Instructions and Video Tutorials.  

**Support Center is a remote IT Support and Customer Service tool. This Center can be added to accounts by request through the Service Desk. Please submit a Service Desk ticket by emailing helpdesk@montana.edu with the user names who need access to Support Center and a brief explanation of how the Center will be used.

Student Use of Webex 

If a faculty member, who has an account on montana.webex.com, sends an invite to a student, the student will need to attend as a guest. They SHOULD NOT TRY TO SIGN IN!

This is because most students do not have accounts on montana.webex.com, their accounts are on a different instance (montana-student.webex.com). 

If a student attempt to sign in to their montana-student.webex.com account to attend a meeting hosted by a user from montana.webex.com, it will not work. Students will probably end up with an "Account Creation Failed" error.

Most students are only able to host meetings on montana-student.webex.com, as this is the instance where they have accounts.  (Student Employees will have accounts on both)

Click here to learn how students can join a Webex Session from the Webex website, from your email invitation, applicable smartphones and more.

Click here for more information on Student Webex at MSU.

Student Worker Use of Webex

Dependent on if a Student Worker created their Webex Meetings account before working for MSU or after, can affect how the Student Worker may use Webex. 

This is because most students do not have accounts on montana.webex.com, their accounts are on a different instance (montana-student.webex.com). 

A Student Worker can determine which instant they have by attempting to sign in to either site .i.e montana.webex.com or montana-student.webex.com. If they are a member of the instance, they will sign in successfully. If they are not a member of  that instance they will receive an  "Account Creation Failed" error.

Faculty or Staff who would like a Student Worker to lead a Webex meeting, can either have the student host the meeting or the faculty or staff member can make the student worker a co-host. More information on how to add cohosts for Webex Meetings can be found here: https://help.webex.com/en-US/article/n1bqkbv/Add-cohosts-for-Webex-Meetings-and-Webex-Webinars

Access 

You can access the Webex Meetings interface using

1. Desktop App *Recommended*
   1. Click Here for More Information on how to join using the Desktop App
2. Web Browser
   • Click Here for More Information on how to Join using the Web App
3. Mobile App
   1. Click Here for More Information on how to join using the Mobile App

Once inside the interface, you will use your netID credentials to login (e.g. a12b345) 

Options to Attend Meetings

• Audio and Video Options
  • Call Using Computer *Recommended*
    • Also known as VOIP (Voice OverIP) this option utilizes the Internet to provide both Audio and Video connection options. 
    • Connection to a mobile hotspot could result in charges, check with your mobile carrier.
  • Call Using Webex Mobile App
    • This option utilizes Cellular and/or Internet access to provide both Audio and/or Video connection options. 
    • If Not Connected to Internet this App could result in Cellular Data Charges. Please check with your mobile carrier. 
• Audio Only Options
  • Call Using Mobile Phone or Land Line
    • Toll (Cost to MSU - $.02 per minute)
    • Toll Free (Cost to MSU - $.05 per minute)
    • Call Me Back (Cost to MSU - $.05 per minute)
      • Roaming Charges could apply if out of your coverage area, check with your mobile carrier.
• For Global Calling Access submit your request to helpdesk@montana.edu 

Webex Suite Comparison

Below are brief descriptions of the service centers that you are licensed to , depending on your role at MSU as a Student, Faculty, or Staff. Click on the Webex Center on the left for more information and resources.

			Host privileges
Webex Center	Product Description	Usage Scenario	Student	Faculty	Staff
Webex Meetings	Present information, share applications, and collaborate in a centralized space. Up to 1000 attendees (200 videos)	Meetings and discussion groups - ideal for collaborative settings.
Webex Training	Deliver impactful online trainings and keep your online learners engaged during and after the sessions. Share presentations, stream webinars, and encourage participation using tools like whiteboard and chat. Up to 1000 attendees	Collaborative space with specialized training tools.
Webex Events	Stage large-scale online events. Up to 1000 attendees	Webinars and large meetings - ideal for situations where the host/presenter needs more control.
Webex Support**	Deliver efficient, personalized Customer Service and IT Support	Remote employee and customer IT support, personalized customer service through the Internet			**

 **Support Suite is a remote IT Support and Customer Service tool. This Center can be added to accounts by request through the Service Desk. Please submit a Service Desk ticket by emailing helpdesk@montana.edu with the user names who need access to Support Center and a brief explanation of how the Center will be used.