Minimum System Requirements:

A modern web browser and when applicable the Adobe Flash plug-in (usually included with the browser) are required. Common browsers used are:

  • Mac OS X Yosemite or El Capitan: Chrome/Firefox (latest version), Safari 9+
  • Windows 7: Chrome/Firefox (latest version)
  • Windows 8.x: Chrome/Firefox (latest version), Internet Explorer 11
  • Windows 10: Chrome/Firefox (latest version), Internet Explorer 11
  • Smartphones will not work 

Resolve Most Issues With These Steps:

  • Switch browsers:use Chrome or Firefox when you can instead of IE
  • Clear Cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
  • JavaScript: Must not be disabled
  • Pop-Up Blockers: Must be disabled
  • Security Level Settings: Default settings supported; IE Maximum Security levels not supported
  • Privacy Settings: Default settings supported; Maximum Privacy Setting (disabling cookies) not supported
  • If you seem stuck, your screen may be zoomed in too much causing you to miss a prompt or navigation To zoom out on a PC hit "control 0 (zero)" and on a Mac hit "command 0 (zero)".

 

Additional Troubleshooting Options:

  • Close all other applications and tabs (i.e. iTunes, Facebook, YouTube, )
  • Full Screen mode: Windows, press F11/Mac, click View menu on the browser and select Full Screen
  • Ensure the course is in its own browser window and not within a frame of the school portal or email client
  • If on a wireless connection, try a wired connection
  • Reboot the computer
  • Try accessing the course from a different connection (computer lab, library)
  • Try accessing at a different time of day (during non-­‐peak internet usage hours, e. morning

 

Still Need Help?

Submit a help ticket via University IT Service Desk.